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Refund & Return Policy Last Updated: Feb,23,2025

Thank you for shopping with unihanne! We strive to ensure your satisfaction. Please review our policy below for returns and refunds.

Return Window

you may request a return within 30 days of receiving your order. Items must be unused, undamaged, and in their original packaging with tags attached. Proof of purchase (order number) is required. Excluded Items: Perishable, personalized, or intimate items (e.g., underwear, earrings). Products damaged after delivery due to misuse.

Return Process 

Contact Us First: Email [support@yourstore.com] within 30 days of delivery. Include: Order number Product details Reason for return Photos (if defective/damaged) Wait for Approval: We’ll respond within 3 business days with return instructions. Ship the Item: Send the approved return to our China warehouse.

Shipping Costs Customer Responsibility: You cover return shipping costs unless the return is due to our error (e.g., wrong item shipped). Non-Refundable: Original shipping fees and customs duties are not refundable. Customs Fees: You are responsible for any import taxes/fees on returned items.

  1. Refund Timeline Refunds are processed within 5–7 business days after we receive and inspect the item. Refunds are issued to your original payment method. Allow 10 business days for bank processing. Partial Refunds: Issued if items are returned used, damaged, or missing parts.
  2. Exceptions Damaged/Defective Items: Contact us within 48 hours of delivery with photos. We’ll cover return shipping and offer a full refund/replacement. Lost in Transit: We are not responsible for delays/losses once items leave our warehouse. Contact the shipping carrier for assistance.
  3. International Considerations Shipping Time: Orders from China may take 15–30+ business days. Track your package via the link provided. Customs Duties: Check your local import regulations before purchasing. We cannot refund fees incurred.
  4. Contact Us For questions or return requests: Email: unihanneco@gmail.com Response Time: 1–3 business days (China Time Zone: UTC+8). Policy Updates: We reserve the right to modify this policy. Changes apply to future orders. Thank you for understanding!unihanne surport team!